Fix QuickBooks Update Error 15215 (Server Not Responding)

Have you come across QuickBooks Error Code 15215? If yes, then this post is just for you. It’s a common error that users encounter while updating QuickBooks to the latest version.

Have been facing the QuickBooks error code 15215 and didn’t find an ideal solution? Well if that is the case, then your search ends over here. This error can be seen with an error message that says “Unable to verify digital signature”. Such an error can put certain restrictions to the access to the server that leads to low or no response.

If you are also QuickBooks payroll error 15215, then reading this post ahead will surely help you in getting rid of this error instantly. To know more, stick around the post carefully till the end. Or call us and leave the rest on our dedicated support team.


What leads to QuickBooks error code 15215?

The user can end up in such an error 15215 due to the following reasons:

  • In case of improper QuickBooks installation, the user can end up in such an error.
  • Or if the QuickBooks payroll file or windows system gets corrupted due to malware or virus or any other infection.
  • Another reason can be if another application is running in the background when the update is occurring is interfering with the method.
  • The user can also face same issue if the Microsoft internet explorer has wrong configuration.


Steps to fix the QuickBooks error code 15215

The user can try performing the below steps related to verify Use TLS 1.0 is checked and Use TLS 1.1 and Use TLS 1.2 are unchecked in the internet options window of internet explorer to fix the QuickBooks error 15215.

  • The first step is to shut down the QuickBooks application.
  • And then access and open the internet explorer browser.
  • The user should then move to the tools icon and the internet option tab.
  • Hit advanced tab.
  • And search for the option use TLS 1.0, TLS 1.1, and use TLS 1.2
  • After that check if the USE TLS 1.0 is marked or not.
  • The user should also confirm that the Use TLS 1.1 and USE TLS 1.2 aren’t checked.

  • Once done with that hit ok tab to close the windows.
  • And also shut down the internet explorer.
  • The user should reboot the system after restarted or reopen QuickBooks.
  • Last step is to try to download the QuickBooks update


By now the QuickBooks error code 15215 might have been resolved. However, if the error persists, make sure to get in touch with our professionals and ask them to resolve the error on your behalf.

Give us a call at our QuickBooks payroll support number i.e. 1-800-761-1787, and leave the rest on our team. Feel free to call us at any pointy of time, our team will be happy to help you.